How One Client Improved Their Customer Management System from a Call Center System

As a business consultant here in the Phoenix metropolitan area, I find that businesses can learn from each other.  Having an open mind and interacting with other business owners can give you some great insight to efficient systems that work well across all industries.  Let's take a look at contact management systems using the case study of a call center.

Call center contact managers teach to develop their communication skills and effectively assess the task of staff. Key to call center management are procedures and equipment that they use when connecting with clients or prospects.

Call center contact management training provides customer service supervisors with the tools that are necessary to interact with clients satisfactorily.

I observed that call center contact management internal focuses on contact center operational procedures, performance initiatives to drive results, multicultural awareness in work settings and sales strategies in a contact service environment, according to the International Customer Service Institute. Trainees also learn how to design and set up a communication system that suits customer needs, develop corporate customer service evaluation indicators and determine client satisfaction metrics, according to The Resource Center for Customer Service Professionals, an online customer service training content provider.


Professionals who may find call center contact management training useful include office managers, telemarketing supervisors and receptionist managers, according to the U.S. Department of Labor's Occupational Information Network.

What models are you using for your contact management systems?

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@strategizeandorganize   480-442-2014 amcgurty@gmail.com

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480-442-2014

As a busy executive, it's important that you obtain organizational skills, as they will help you efficiently and effectively run your organization, manage employees and plan for your business. Everything from equipping yourself with the proper supplies and equipment to managing your time properly and hiring qualified employees can improve your organizational executive skills.
From creating a daily to-do list to jotting down important dates and meetings in a planner or using a personal digital assistant, there are many ways executives can use time management techniques to do a better organize their days and the businesses they run.

Prioritizing
A to-do list isn't complete until an executive can go through the list and figure out what needs to be done and when. Prioritizing skills ensure that the most important tasks are handled first and in a timely matter. Without the ability to prioritize, executives could not properly organize their businesses and achieve the maximum level of success.

Planning
Brainstorming meetings, status meetings and other forms of communication between executives and their employees help to ensure that projects are being planned in a strategic, efficient way. Proper project planning ensures that all members of the team understand the goals and expectations of each project. An effective plan not only informs employees of deliverables, but it also assesses how project successes will be evaluated.

Evaluating
With each project, there's a list of expected outcomes. To measure outcomes, executives must be able to evaluate each project and determine whether it successfully accomplished the businesses' goal. Effective evaluation allows the executive and employees to figure out if they need to make changes in a project's plan and what changes need to be made.

Delegate
As an executive, it's important to know when there are tasks you can remove from your to-do list and delegate them to a qualified member of your team. Letting some tasks go can undoubtedly help executives stay organized as they strive to complete their daily tasks.

Human Resource Management
Executives must be equipped with the skill to hire and mentor qualified employees, so that they can trust them to handle their respective function within a business. With qualified staff, daily operations of a business are smoother and more organized both internally and externally.

Resourcefulness
Whether it's selecting the right software or equipment for a project or being able to connect with an informed business consultant or qualified vendor, a part of being an organized executive is having a network of resources to pull from to help you and your staff accomplish business goals.


I'd love to be your Productivity Partner.

Source:
www.strategizeandorganize.com
480-442-2014

Do You Know Stephen King's #! Productive Tip

Stephen King: Above All Else, Be Consistent

In his 2000 autobiography, On Writing the legendary author offers straightforward advice to aspiring scribes: Write every day. Ideally,

strive for 1,000 words, but however many you can manage will suffice so long as you do it each day. King himself writes at least ten pages every day—weekends, and holidays included. While King is not your typical entrepreneur, he is a paragon of productivity. He has published 49 novels that have sold over 350 million copies.

I'll add that if you spend 30-90 minutes a day on any focused activity, you will see blockbuster success.  

Source:

www.strategizeandorganize.com

480-442-2014