Mental Health and Productivity

Eating healthy, exercise, reduce your stress!  You hear all of these mantras often, if not daily.  You have to wonder, how do people deal with it all.

Real life is not all wine and roses. The challenges life presents are all part of package of life. Coming head to head with adversity should not be viewed as a bad thing?  what matters is the way in which we deal with it. A positive mind-set is vital because positive thinking is proven to boost our overall performance and quality
of work. We are likely to think more dynamically and perform more efficiently when we are feeling positive and well.

As a business coach helping people improve their productivity, I find the most effective results are seen with clients who have a positive mind-set.  If you are in a good place emotionally and want to make a change, then it is time to make a difference today to take action,

How One Client Improved Their Customer Management System from a Call Center System

As a business consultant here in the Phoenix metropolitan area, I find that businesses can learn from each other.  Having an open mind and interacting with other business owners can give you some great insight to efficient systems that work well across all industries.  Let's take a look at contact management systems using the case study of a call center.

Call center contact managers teach to develop their communication skills and effectively assess the task of staff. Key to call center management are procedures and equipment that they use when connecting with clients or prospects.

Call center contact management training provides customer service supervisors with the tools that are necessary to interact with clients satisfactorily.

I observed that call center contact management internal focuses on contact center operational procedures, performance initiatives to drive results, multicultural awareness in work settings and sales strategies in a contact service environment, according to the International Customer Service Institute. Trainees also learn how to design and set up a communication system that suits customer needs, develop corporate customer service evaluation indicators and determine client satisfaction metrics, according to The Resource Center for Customer Service Professionals, an online customer service training content provider.


Professionals who may find call center contact management training useful include office managers, telemarketing supervisors and receptionist managers, according to the U.S. Department of Labor's Occupational Information Network.

What models are you using for your contact management systems?

Source:
@strategizeandorganize   480-442-2014 amcgurty@gmail.com

As a busy executive, it's important that you obtain organizational skills, as they will help you efficiently and effectively run your organization, manage employees and plan for your business. Everything from equipping yourself with the proper supplies and equipment to managing your time properly and hiring qualified employees can improve your organizational executive skills.
From creating a daily to-do list to jotting down important dates and meetings in a planner or using a personal digital assistant, there are many ways executives can use time management techniques to do a better organize their days and the businesses they run.

Prioritizing
A to-do list isn't complete until an executive can go through the list and figure out what needs to be done and when. Prioritizing skills ensure that the most important tasks are handled first and in a timely matter. Without the ability to prioritize, executives could not properly organize their businesses and achieve the maximum level of success.

Planning
Brainstorming meetings, status meetings and other forms of communication between executives and their employees help to ensure that projects are being planned in a strategic, efficient way. Proper project planning ensures that all members of the team understand the goals and expectations of each project. An effective plan not only informs employees of deliverables, but it also assesses how project successes will be evaluated.

Evaluating
With each project, there's a list of expected outcomes. To measure outcomes, executives must be able to evaluate each project and determine whether it successfully accomplished the businesses' goal. Effective evaluation allows the executive and employees to figure out if they need to make changes in a project's plan and what changes need to be made.

Delegate
As an executive, it's important to know when there are tasks you can remove from your to-do list and delegate them to a qualified member of your team. Letting some tasks go can undoubtedly help executives stay organized as they strive to complete their daily tasks.

Human Resource Management
Executives must be equipped with the skill to hire and mentor qualified employees, so that they can trust them to handle their respective function within a business. With qualified staff, daily operations of a business are smoother and more organized both internally and externally.

Resourcefulness
Whether it's selecting the right software or equipment for a project or being able to connect with an informed business consultant or qualified vendor, a part of being an organized executive is having a network of resources to pull from to help you and your staff accomplish business goals.


I'd love to be your Productivity Partner.

Source:
www.strategizeandorganize.com
480-442-2014